KAAL · terms of sale, warranty, returns and seller information

Seller information

Brand: KAAL
Country of origin: India. The movement is Japanese
Website: thekaal.co
Email: connect@thekaal.co
Telephone: +91 93114 16678
Registered address: Available on request at connect@thekaal.co, before you order as readily as after
Sold only at: thekaal.co. No marketplace, no reseller, no third party seller
Provenance: Who we are and what you can verify before you buy

All sales are made by KAAL directly. There is no marketplace, reseller or third-party fulfilment in between.

Grievance redressal

Grievance officer: Arjun Dixit
Email: connect@thekaal.co
Telephone: +91 93114 16678

Write to the address above with your order or payment reference. Every complaint is acknowledged within forty eight hours of receipt and resolved within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Terms of sale

KAAL Series 01 is an edition of twenty numbered watches. One piece exists per number.

A number cannot be reserved or held. It is yours only once payment is captured.
Where two orders reach us for the same number, the earlier captured payment stands and the later one is refunded in full.
The price shown at checkout is the price payable. Shipping within India is included.
Payment is collected by Razorpay. We do not see or store your card, UPI or banking credentials.
We may decline or cancel an order and refund it in full where a number is already sold, where the order appears fraudulent, or where an error in price or listing has occurred.

These terms are governed by the laws of India.

Shipping and delivery

Five working days from order to delivery, anywhere in India.

Every piece is inspected before dispatch. Dispatch details are sent to the email address given at checkout. Delays caused by the courier, by an incorrect or incomplete address, or by circumstances outside our control are outside this estimate, and we will tell you if one occurs.

We currently ship within India only.

Returns, cancellation and refunds

Seven days from delivery. No reason required.

The watch must be unworn, unmarked, and complete with its box and papers.
Write to connect@thekaal.co within seven days of delivery to begin a return.
Refunds are made to the original payment method within seven working days of the piece reaching us.
An order may be cancelled at no cost any time before dispatch.
A returned piece ends the relationship. We will not accept a future order from the same buyer.

Registering your piece ends the return window.

When it is delivered you are sent a link to register the piece in the KAAL registry. Registering is how you accept it: once you register, the seven day return option closes and the piece is yours outright. Until you register, the seven days run from delivery and the return stays open. Registering is never required. Your warranty is honoured from the day of delivery whether or not you register. We will remind you once, and no more.

Warranty

Twenty four months on the movement, from the day it is delivered.

Every piece in Series 01 carries a Japanese Seiko Epson quartz movement. The warranty starts at the beginning of the day the piece is delivered to you and ends twenty four months later, at 23:59:59 India time on the same day of the month. It does not restart if the piece changes hands. It is honoured whether or not you register the piece.

Covered. A movement that stops while it has a good battery. Time that drifts abnormally. The day, the date or the 24 hour hand not advancing. A crown that will not set. Everyday rain and splashes are covered.

Not covered. The battery. Submersion in water. Impact. Normal wear to the bracelet and the finish. A case opened by anyone other than us. Errors in setting the watch.

What we do. We replace the movement; we do not patch it. A claim is answered within forty eight hours. If you have registered, make the claim from your owner page at thekaal.co/owners. If you have not, write to connect@thekaal.co with your order reference.

Nothing here limits any right you have under the Consumer Protection Act, 2019.

What the movement is, and why we name it, is written out in full here.

Privacy

We collect the name, email address, postal address and telephone number you give at checkout, the number you choose from the edition, and a gift note if you write one. If the watch is a gift, we also hold the recipient's name, telephone number and address, for delivery. That is all we hold about you as a buyer.

We use it to take your order, dispatch your watch, answer you if you write to us, and, if a payment does not go through, to reach you about that order. We do not sell it, rent it, or pass it to anyone beyond the courier carrying your parcel and the payment processor taking your money.

Payments. Card, UPI and banking details go directly to Razorpay and are never seen or stored by us. Razorpay handles them under its own privacy policy.
Your browser. The site stores the number you pick in your own browser so the confirmation page can greet you by it. It never leaves your device and is cleared once shown.
Before you pay. We ask for these details just before the payment window opens, and pass your name, email address and telephone number into it so you are not asked twice. If the payment does not go through, we keep them for 90 days, only to help you complete that order, and then delete them. While you check out, your browser keeps what you typed in that tab only, so a failed payment can be tried again without retyping; it is gone when the tab closes.
Gift notes. A gift note is used for one thing: writing the card that goes in the box. The price is never printed in a gift order.
Measurement and advertising. This site uses the Meta Pixel and Google Analytics to count visits and to measure whether our advertising works: for example, that a page was viewed or an order was placed. These services set cookies and receive technical data such as your IP address and browser, under their own privacy policies. When an order is paid, we also tell Meta that a purchase happened, with your email address, telephone number and name in a one-way scrambled (hashed) form so it can be matched to an ad without being readable. If you arrived from a Meta ad, your browser also keeps that ad's click reference for up to 28 days, so a purchase made a few days later is still matched to it. We never send them your card details, your address or your gift note. You can block them with your browser's tracking protection or an ad blocker, and the site works exactly the same.
Our own count. The site also counts, for itself, how many visits it gets and how far they go, for example how many people chose a number. Your browser remembers the date of your last visit so that you are counted once a day, and that date never leaves your device.
What you do on this site. For the shop's own use, the site keeps a history of each visitor: which pages and which parts of the page you looked at, which dials and numbers you chose, whether you opened checkout and how it ended, what kind of device and browser you used, which site, app or ad sent you (and the ad's own campaign name), and roughly where you were, as a city and state worked out from your connection by our host. Your internet address itself is not kept. To join one visit to the next, your browser keeps a random ID that this site made; it is not a cookie and says nothing about who you are. If you give your name, phone, email and address at checkout, your history is kept with them, so we can help you with your order. It is never sold or shared, and it is not sent to Meta or Google. Each history is deleted 90 days after your last visit. Clearing this site's data in your browser removes the random ID, and you can write to connect@thekaal.co to see your history or have it deleted.
Retention. Order records are kept as long as needed to honour the warranty and meet tax and accounting obligations.

To see, correct or delete what we hold about you, write to connect@thekaal.co.

Your data and the registry

What we collect, why, for how long, and how to have it removed.

At checkout: Your name, email, telephone and delivery address, the number you chose, and a gift note if you write one. Why: to take your order, dispatch it and write to you about it.
When you register: Your name, telephone and email as you confirm them, your city and state from the order, the time you agreed to this notice, and whether you chose to show your city. Why: to record you as the owner of a numbered piece, to run your warranty and to sign you in.
When you make a claim: What you write, and any photograph or video you add. Why: to decide the claim. These are private and are seen only by us.
When you sign in: A six digit code, kept only as a scrambled value for ten minutes. Your signed in device keeps a token on that device for up to thirty days; signing out removes it.
Who else sees it: Razorpay, which takes the payment; the courier, which needs your name, address and telephone to deliver; our email provider, which carries our messages to you; and, to measure advertising, Meta, which receives a scrambled form of your email, telephone and name when an order is paid. If you stop at checkout, the one note we send you about it may be drafted by Anthropic's Claude, which is given your first name, the number and dial you chose and how far you got, and never your email, telephone or address. Nobody else, and we sell nothing.

What the registry shows the public. For each number: whether it is available, being claimed, sold or reported stolen; the owner number (Owner I, Owner II); and the month and year that owner's record began. Your city is shown only if you tick the box to show it, and you can untick it at any time by writing to us; otherwise the page says "Owner's city withheld". Your name, telephone, email and address are never shown.

How long. Orders, payments and the records tax law requires: eight years from the order. Your registry record and warranty history: for as long as the piece exists, so the chain of owners stays true. Claim photographs and videos: one year after the claim closes. Sign in codes: ten minutes. Visitor history on this site: ninety days.
Deleting it. Write to connect@thekaal.co from the email you registered with. Within thirty days we erase your name, telephone, email and address from everything we are not required to keep, and remove your claim uploads. What the law makes us keep (the order and payment record) stays for the period above and is used for nothing else. If you held a numbered piece, the registry keeps "Owner I" and the years, without any detail that could identify you.
Your rights. To see what we hold, to correct it, to withdraw a consent you gave, and to complain to us. Our grievance contact is in the section above. Nothing is pre-ticked anywhere on this site, and no consent is a condition of buying a watch.